We allow returns on an order as long as a return request is communicated within 30 days of receiving the order. (Returns must be in the state you received them, and in the original packaging) We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping on any defective items. If your item is damaged or defective, please contact our support team at firstname.lastname@example.org and be sure to include a photo for quality assurance purposes. For all other return reasons, you will be responsible for shipping costs back. Treat A Dog will refund 100% of what you paid for the product.
Please note the following exceptions to our 30-day return policy:
- MEMORY FOAM BEDS - All memory foam beds come with memory foam that is compressed and wrapped in a sanitary protective packaging. Once the protective packaging is removed, we can no longer accept any returns. Before opening the foam, please place the bed cover on a flat surface to ensure the size is right for your pup. No returns apply to memory foam beds where the foam is removed from the protective packaging.
- CELLPHONE CASES - All cellphone cases are FINAL SALE.
- EARRINGS AND RINGS - All earrings and rings are FINAL SALE. No returns apply to these products due to hygienic reasons.
- APPAREL - All apparel is FINAL SALE.