Each mug is designed and shipped from the USA.
Can I see a proof?
Unfortunately, due to our quick turnaround times, we are not able to provide proofs.
I want my image cropped a certain way. How do I let you know that?
Be sure to include any special cropping instructions in the “Notes for your Designer.” This includes requests for cropping group shots, full body, accessories such as hats and scarves, or any other special requests that are not part of our standard offering.
Can you crop just the head/face?
Yes! Our standard is to just crop the head/face. If your picture has multiple subjects, be sure to specify which head/face to use in the "Notes to your designer" box. If we are not sure based on the image provided, we will contact you to clarify, but this will delay your order by at least 24 hours.
Can you include the full body?
Yes! Just be sure to include that in the "Notes to your designer" box when you order. Otherwise, just the head/face will be used.
Do you crop the image for me?
Yes! Our design team will crop the photo down to just the head/face. If your picture has multiple subjects, be sure to specify which head/face to use in the "Notes to your designer" box. If we are not sure based on the image provided, we will contact you to clarify, but this will delay your order by at least 24 hours.
Is my photo good enough?
Here are some tips:
- Get the entire face of the pet/person (including the ears!) in the picture
- Good consistent lighting on the face (outside shots with natural light are ideal, especially for darker pets!)
- Nothing obstructing the view of the face (ex: pillow, tree branch, grass, etc)
- Good resolution (standard digital camera/smart phone – doesn’t have to be taken by a professional photographer)
- Try to avoid using a photo that has an intense yellow/orange/blue tint shining on the face from lamps/bulbs/TV's/etc
- Avoid taking a photo of a physical photo
Do you just do pet images?
You can submit an image of an animal or person! We can also do logos, food, cars, etc.
Can you do more than one face?
Yes! We can fit up to 3 faces on our colored/patterned backgrounds.
Can you use a black and white photo?
Yes, we can use a black and white photo. However, this is also how it will appear on your order. We cannot add color back to a black and white photo.
Can I change my order?
Changes can be made within 4 hours of receiving your order confirmation email, which is sent immediately after purchase. Please respond to the order confirmation email with your desired changes. Unfortunately once the order goes into production, we are unable to make changes.
Where are you shipping from?
We ship all orders from Sherwood, Oregon.
How do returns work?
As all of our products are 100% customized, everything we sell is one of a kind. Due to this, we cannot accept returns. In the case of a damaged/faulty product, we are happy to work with you to get you a replacement. In this case, contact us and we will resolve the issue. Please contact us at firstname.lastname@example.org to initiate a return.