Terms of Use

 

Last Updated: July 11, 2024

 

NOTICE OF ARBITRATION PROVISIONS:

 

YOUR USE OF THE SERVICES IS SUBJECT TO BINDING INDIVIDUAL ARBITRATION OF ANY DISPUTES WHICH MAY ARISE, AS PROVIDED BELOW AND IN THESE TERMS OF USE. PLEASE READ THE ARBITRATION PROVISIONS CAREFULLY AND DO NOT USE THE SERVICES IF YOU ARE UNWILLING TO ARBITRATE ANY DISPUTES YOU MAY HAVE WITH US AS PROVIDED BELOW.

 

These terms of use (“Terms”) apply to your access to, and use of, the services of Paw Brands, LLC (D/B/A Paw.com) and its subsidiaries and affiliated companies/brands (collectively, “Paw.com”, “us”, “our” or “we”), including without limitation the applications and websites available at www.paw.com or that link to these Terms (collectively, the “Services”). These Terms do not alter in any way the terms or conditions of any other agreement you may have with Paw.com, or its affiliates and/or partners, for products, services or otherwise. If you are using the Services on behalf of any entity, you represent and warrant that you are authorized to accept these Terms on such entity’s behalf.

 

  1. ACCEPTANCE OF TERMS

 

These Terms set forth the terms and conditions that apply to your use of the Services. By using the Services, you agree that you have read, understand and fully accept to be legally bound by these Terms.

 

If you do not agree to these Terms, please do not use and promptly exit the Services.

 

Paw.com may, subject to the below, change these Terms from time to time on a prospective basis, and modify, add or discontinue any aspect, content or feature of the Services, at its sole discretion. Your continued use or accessing of the Services following the posting of any changes to the Terms constitutes your acceptance of such changes. To the extent that an arbitrator or court of applicable jurisdiction determines that applying any changes to these Terms would render this an illusory or unenforceable contract, such changes shall be applicable on a prospective basis only, with respect to events or circumstances occurring after the date of such changes, to the extent necessary to avoid these Terms being deemed illusory or unenforceable.

 

Any form of transfer or sublicense, or unauthorized access, distribution, reproduction, copying, retransmission, publication, sale, or exploitation (commercial or otherwise), of any portion of the Services, including but not limited to all content, services, digital products, tools or products, is hereby expressly prohibited.

 

 

2. PERMITTED USE; SECURITY

 

Our Services are for your personal and non-commercial use. The Services contain material that is derived in whole or in part from material supplied and owned by Paw.com and other sources. Such material is protected by copyright, trademark and other applicable laws. Unless otherwise agreed to in writing by Paw.com, you agree that you will not use the Services, or duplicate, download, publish, modify or otherwise distribute or use any material on the Services for any purpose, except for your personal, non-commercial use. You also agree that you will not link to any page on the Services other than the home page (for example, "deep linking"), without Paw.com's prior written consent. Use of the Services or any materials or content on the Services for any commercial or other unauthorized purpose is prohibited. You acknowledge that storing, distributing or transmitting unlawful material could expose you to criminal and/or civil liability. You may not download (other than page caching) or modify the Services or any portion of them unless we have provided you with express written consent. You shall not make derivative use of the Services (or any part thereof) for any purpose, nor shall you download or copy information of users, or otherwise engage in data mining or similar data gathering.

 

We have implemented reasonable and appropriate security measures designed to protect the information provided through and/or maintained on the Services. When using the Service, information will be transmitted over an internet medium that is beyond the control of Paw.com. You are responsible for using appropriate technical safeguards to secure your devices used to access the Services, such as up-to-date software and virus protection. You are responsible for your devices, including computers, laptops, and mobile devices used to access the Services.

 

It is a condition of your use of the Services that you do not:

 

  • Interfere with any other user from using and enjoying the Services;
  • Collect information about other users or third parties via the Services or use any such information for the purpose of transmitting or facilitating transmission of unauthorized or unsolicited advertising, junk or bulk e-mail, chain letters, or any other form of unauthorized solicitation;
  • Engage in the systematic retrieval of data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database or directory, without Paw.com's prior written consent;
  • Solicit other users to join, become members of, or contribute money to any online service or other organization, advocate or attempt to get users to join in illegal schemes or plan or participate in scams involving other users;
  • Attempt to gain unauthorized access to other computer systems or networks connected to the Services; or
  • Take actions for the purpose of manipulating or distorting, or that may undermine the integrity and accuracy of, any ratings or reviews of any service or product that may be presented by the Services.
  • Provide fictitious information or conceal your identity or location, including, but not limited to, in an attempt to circumvent limits associated with promotional or other offers.
  • Use the Services for unlawful purposes.
  • Use the Services to commit an act of deception, fraud or abuse or violation of Paw.com's or any other company's terms.

  

Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working order or manner of the Services or any activity being conducted on the Services. You agree to defend, indemnify, and hold us harmless from and against all third party claims, damages, and expenses (including without limitation reasonable attorneys’ fees) against or incurred by arising out of your breach of these Terms or violation of applicable law, your use or access of the Services, or access by anyone accessing the Service using your Account.

 

 

3. REGISTRATION, ACCOUNTS AND PASSWORDS

 

We may offer you the ability to create and you may be able to register an account to be used in connection with the Services. In the event you create an account (“Account”) you agree to provide true and accurate data about yourself on our account registration form, and to update and keep such data current. You will receive a password and account upon completing the registration form. You are solely responsible for maintaining the confidentiality of your password and account, and you are solely responsible for all use of your password and/or Account, whether authorized by you or not. You shall not allow other persons access to or use of such username or password. You shall not post your username or password on any website nor transmit it through unsecured sites. You agree to (a) immediately notify Paw.com of any unauthorized use of your password or account or any other breach of security and (b) ensure that you exit from your account each time you use the Services. Access and use of password-protected and/or secure areas of the Services are restricted to users who have been given a valid password by Paw.com. We may terminate your membership and access to the Services if we learn that you have provided us with false or misleading registration data. If we feel your username and password are insecure or otherwise problematic, we may require you to change them or terminate your account.

 

4. PRIVACY POLICY

Your use of the Services and any information provided by you or gathered by Paw.com or third parties during any visit to or use of the Services is governed by the Privacy Policy which is incorporated by this reference. By using the Services, you acknowledge and agree to Paw.com's collection, use and sharing of your information as set forth in the Privacy Policy.

 

If you do not agree to our Privacy Policy, please do not use and promptly exit the Services.

 

5. USER CONDUCT AND SUBMISSIONS

 

You are responsible for your use of the Services, and for any consequences thereof, including any information or materials you choose to make available, public or private communications transmitted through the Services (including posts), usernames and passwords that you provide to the Services, including those usernames and passwords provided by you for access to various third party services (e.g., social networking and other accounts that you wish to link with your account on the Services).

 

You are prohibited from violating or attempting to violate the security of the Services, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; or (b) attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) accessing or using the Services or any portion thereof without authorization, in violation of these Terms, or in violation of applicable law.

 

You agree not to, and will not assist, encourage, or enable others to, use the Services to: (i) violate these Terms or any of our or our licensors’ rights or use the Services and/or Content (as defined below) to violate the rights of any third party, such as copyright or trademark right, or in any way that harms our business, our service providers, licensors, representatives or any other user, or breaches any policy or notice on the Services; (ii) copy, modify, adapt, translate, reproduce, distribute, display, or provider access to any portion of the Services and/or Content; (iii) create derivative works from, adaptations of, decompile, disassemble, reverse engineer or in any way exploit, in whole or in part, except as expressly authorized by the applicable rights holder, any portion of the Services and/or Content; (iv) modify, reproduce, distribute, create derivative works or adaptations of, publicly display, perform or in any way exploit any of the Information in whole or in part, except as expressly authorized by the applicable rights holder; (v) remove any copyright, trademark or other proprietary rights notices contained in or on the Services or in or on any Content; (vi) harvest or collect email addresses or other contact information of other users by electronic or other means, or contact other users through unsolicited e-mail, telephone calls, mailings, or any other method of communication; (vii) use the Services in any unlawful manner or in any other manner that could damage, disable, overburden or impair the Services; (viii) upload to or distribute through this Services any binary code, macros or other executable code, or any file that contains any viruses, Trojan horses or other components designed to commandeer, limit or harm the functionality of a computer; (ix) attempt to gain unauthorized access to any parts of the Services or any user accounts, or any of the Services’ computer systems or networks; (x) use automated queries or scripts (including, without limitation, by screen or database scraping, spiders, robots, crawlers or any other automated activity with the purpose of obtaining information from the Services and/or the Content) without Paw.com’s prior express written permission; (xi) impersonate any person or entity, or falsely state or otherwise misrepresent yourself, your age or your affiliation with any person or entity (including Paw.com); (xii) solicit passwords or personally identifying information for commercial or unlawful purposes from anyone; (xiii) intimidate or harass another; (xiv) assist, encourage or enable others to do any of the preceding prohibited activities; or (xv) violate any applicable law.

 

Certain portions of the Services may allow users to submit, upload, post, upload, share or otherwise transmit photos, audio, video and other media, files, data, commentaries, suggestions, comments, feedback, reviews, audio, video or other content ("Content") in posts, public or private messages to us and/or the public, or other similar transmission.

 

If you submit, upload, post, share or otherwise transmit any Content, you agree not to use the Service to upload, post, share or otherwise transmit any Content that (a) is false, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, contains explicit sexual content (including nudity) or harmful, or that could encourage criminal or unethical behavior, (b) violates, infringes, threatens, abuses, harasses or evades the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property or proprietary right of any person or entity, (c) contains a software virus or any other computer code that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment, or to damage or obtain unauthorized access to any data or other information of any third party, (d) constitutes unauthorized or unsolicited advertising, junk or bulk e-mail (also known as "spam"), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling, (e) does or may denigrate or offend any individual or group on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability, (f) impersonates any person or entity, including any employee or representative of Paw.com, (g) imply that your Content is in any ways sponsored or endorsed by Paw.com, except without our prior written consent, or (h) violates any applicable law or these Terms.

 

You expressly acknowledge that no Content you submit, upload, post, share or otherwise transmit shall be treated as confidential, that you alone are responsible for your Content (including anyone's reliance on its quality, accuracy, or reliability, or any disclosure of information that makes you personally identifiable), and once published, your Content cannot always be withdrawn. Furthermore, you represent and warrant that you have the legal right and authorization to provide your Content for use as set forth herein and required by us.

 

All your Content must comply with these Terms, and we reserve the right (but do not assume the obligation) in our sole discretion to reject, move, edit or remove any Content that is submitted, uploaded, posted, shared or otherwise transmitted to the Services. You acknowledge that we do not verify, adopt, ratify, or sanction your Content, and you agree that you must evaluate and bear all risks associated with our use of your Content or our reliance on the accuracy, completeness, or usefulness of your Content.

  

6. GRANT OF LIMITED LICENSE

 

Paw.com may use your Content in a number of different ways, including publicly displaying it, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms ("Other Media"). As such, you hereby irrevocably grant Paw.com and its affiliates and licensees a world-wide, perpetual, non-exclusive, royalty-free, assignable, sublicensable, transferable rights to use, including, but not limited to the right to copy, publicly perform and display, reproduce, distribute, modify, translate, remove, analyze, commercialize, and prepare derivative works of, your Content for any purpose. You also irrevocably grant the users of the Services and any Other Media the right to access your Content in connection with their use of the Services and any Other Media. Finally, you irrevocably waive, and cause to be waived, against Paw.com and its users any claims and assertions of moral rights or attribution with respect to your Content. You acknowledge that we are under no obligation to pay you or anyone else for any use or disclosure of your Content.

 

7. COPYRIGHTS

 

Paw.com respects the intellectual property of others, and we ask our users to do the same. The Digital Millennium Copyright Act of 1998 (the "Act") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. Paw.com, pursuant to the Act, reserves the right, but not the obligation, to terminate your license to use the Services if it determines in its sole and absolute discretion that you are involved in infringing activity, including alleged acts of first-time or repeat infringement, regardless of whether the material or activity is ultimately determined to be infringing. Therefore, in compliance with the Act, if you believe that any such third-party materials infringe your intellectual property rights, please send a notice to the agent identified below to request a review of the alleged infringement. The notice must include the following information (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed (or if multiple copyrighted works located on the Services are covered by a single notification, a representative list of such works); (c) identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow Paw.com to locate the material on the Services; (d) the name, address, telephone number and email address (if available) of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and (f) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send Paw.com a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details. Notices and counter-notices with respect to the Services should be sent to:

Paw Brands, LLC
Attn: DMCA
701 N. Andrews Ave.
Fort Lauderdale, FL 33311
by email: privacy@paw.com 

 

8. PROPRIETARY RIGHTS

 

Paw.com owns all right, title and interest in and to the Services and all materials and content contained in the Services, including, without limitation, all content, site design, logos, button icons, images, digital downloads, data compilations, text, and graphics are protected by copyright, trademark and other intellectual property laws. Any unauthorized use of such materials or content is strictly prohibited.

 

Permission is granted to individual consumers to electronically copy and to print hard copy portions of the Services solely for personal use. Any other use of materials on the Services, including reproduction for purposes other than those noted above, modification, distribution, or republication, any form of data extraction or data mining, or other commercial exploitation of any kind, without prior written consent of an authorized officer of Paw.com is strictly prohibited.

 

Paw.com's service marks/trademarks may not be used in connection with any product or service that is not provided or authorized by Paw.com, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Paw.com.

 

9. CHILDREN'S ONLINE PRIVACY PROTECTION ACT NOTIFICATION

 

The Services are not designed or intended for use by children under 13, and thus all users must be at least 13. If you are under 18, you should use Paw.com only with the involvement and permission of a parent or guardian. Some portions of the Services may require you to be over the age of 18 or the age of majority for your jurisdiction; please see the terms and conditions of the relevant offer for more details.

 

Pursuant to 47 U.S.C. Section 230(d) as amended, Paw.com hereby notifies you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available from the Electronic Frontier Foundation website located at http://www.eff.org. To view information on our policy regarding the privacy of children under the age of 13, please see our Privacy Policy.

 

 

10. DISCLAIMER OF WARRANTIES

 

While Paw.com uses reasonable efforts to include up-to-date information on the Service and other Services, Paw.com makes no warranties or representations as to its accuracy, timeliness, reliability, completeness or otherwise.

 

PAW.COM PROVIDES THE SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS. PAW.COM, ITS AFFILIATES, AGENTS AND LICENSORS (COLLECTIVELY, THE "PAW.COM PARTIES") DISCLAIM ALL WARRANTIES AND CONDITIONS, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, PAW.COM DOES NOT WARRANT THAT THE  SERVICES WILL (1) BE UNINTERRUPTED; (2) BE FREE FROM INACCURACIES, ERRORS, VIRUSES OR OTHER HARMFUL COMPONENTS; (3) MEET YOUR REQUIREMENTS; OR (4) OPERATE IN THE CONFIGURATION OR WITH THE HARDWARE OR SOFTWARE YOU USE. YOUR USE OF THE SITE AND SERVICE IS SOLELY AT YOUR RISK.

 

11. EXCLUSION OF DAMAGES

 

NONE OF THE PAW.COM PARTIES WILL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES RELATING TO LOST PROFITS, LOST DATA OR LOSS OF GOODWILL) OR ANY DAMAGES WHATSOEVER THAT RESULT FROM YOUR USE OF OR INABILITY TO USE THE SERVICES OR OTHER SERVICE. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF PAW.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THIS WAIVER APPLIES, WITHOUT LIMITATION, TO ANY DAMAGES OR INJURY ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, FILE CORRUPTION, COMMUNICATION-LINE FAILURE, NETWORK OR SYSTEM OUTAGE, OR THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF ANY RECORD. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT EACH OF THE PAW.COM PARTIES SHALL NOT BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER OF THE SERVICES OR OTHER SERVICE. WITHOUT LIMITING THE FOREGOING, PAW.COM WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF (1) YOUR FAILURE TO COMPLY WITH PARAGRAPH 3 (REGISTRATION, ACCOUNTS AND PASSWORDS) OF THESE TERMS OR (2) CONTENT POSTED TO THE SERVICES OR OTHER SERVICES BY YOU OR ANY THIRD PARTY.

 

12. LIMITATION OF LIABILITY

 

IN NO EVENT WILL THE PAW.COM PARTIES' AGGREGATE LIABILITY TO YOU IN CONNECTION WITH THE SITE AND SERVICE OR THESE TERMS EXCEED THE AMOUNT (IF ANY) PAID BY YOU TO PAW.COM IN THE SIX MONTHS IMMEDIATELY PRECEDING THE EVENT WHICH GAVE RISE TO THE LIABILITY.

 

13. APPLICABILITY OF DISCLAIMERS, EXCLUSIONS AND LIMITS

 

BECAUSE SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OF DAMAGES, PAW.COM'S LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY THE LAW OF SUCH JURISDICTION. IN ADDITION, BECAUSE SOME JURISDICTIONS DO NOT PERMIT THE DISCLAIMER OF CERTAIN WARRANTIES, THE DISCLAIMERS SET FORTH ABOVE MAY NOT APPLY TO YOU.

 

IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE YOUR RIGHTS WITH RESPECT TO CALIFORNIA CIVIL CODE SECTION 1542, WHICH SAYS “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.”

 

14. THIRD PARTY WEBSITES AND FUNCTIONALITIES

 

THE THIRD-PARTY WEBSITES OR SERVICES LINKED TO OR FROM THE SERVICES ARE NOT CONTROLLED BY PAW.COM. ADDITIONALLY, THIRD PARTIES MAY PROVIDE TOOLS OR SERVICES ("THIRD PARTY TOOLS") THAT ARE MADE AVAILABLE TO YOU THROUGH OUR SERVICES (FOR EXAMPLE, BUT NOT LIMITED TO, FACEBOOK FEATURES). ACCORDINGLY, PAW.COM MAKES NO WARRANTIES OR CONDITIONS REGARDING SUCH THIRD-PARTY SERVICES OR WEBSITES OR THIRD-PARTY TOOLS AND WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR USE OF OR RELIANCE ON SUCH THIRD SERVICES OR WEBSITES OR THIRD-PARTY TOOLS. YOUR USE OF THIRD-PARTY SERVICES OR WEBSITES OR THIRD-PARTY TOOLS IS AT YOUR OWN RISK. THE INCLUSION ON THE SERVICE OF A LINK TO A THIRD-PARTY SERVICE OR WEBSITE, OR INCLUSION OF A THIRD-PARTY TOOL, DOES NOT IMPLY AN ENDORSEMENT BY PAW.COM. WHEN YOU ACCESS ANY OF THESE THIRD-PARTY SERVICES OR SITES, OR THIRD-PARTY TOOLS, YOUR RIGHTS AND OBLIGATIONS WILL BE GOVERNED BY THE AGREEMENTS AND POLICIES RELATING TO THE USE OF THOSE THIRD-PARTY WEBSITES OR SERVICES OR THIRD-PARTY TOOLS.

 

15. INDEMNIFICATION

 

You agree to indemnify and hold harmless the Paw.com Parties, and at Paw.com's option defend the Paw.com Parties, from and against any damage, loss, cost or expense (including without limitation, legal fees and costs) incurred in connection with any third-party claim, demand, proceeding or action ("Claim") brought against any of the Paw.com Parties arising out of your use of the Services or any alleged breach by you of any provision of these Terms, or the infringement by you, or any other subscriber or user of your Account, of any intellectual property or other right of any person or entity. If you are obligated to indemnify any of the Paw.com Parties, Paw.com may, in its sole and absolute discretion, control the defense and disposition (including its possible settlement) of any Claim at your sole cost and expense. Without limitation of the foregoing, you will not settle, compromise or in any other manner dispose of any Claim without the written consent of Paw.com.

 

16. TERMINATION

 

In its sole and absolute discretion, with or without notice to you, Paw.com may suspend or terminate your use of and access to the Services, terminate your account and/or remove and discard anything transmitted by you, or information stored, sent, or received via the Services without prior notice and for any reason, including, but not limited to: (i) concurrent access of the Services with identical user identification, (ii) permitting another person or entity to use your user identification to access the Services, (iii) any unauthorized access or use of the Services, (iv) any violation of these Terms, (v) tampering with or alteration of any of the software and/or data files contained in, or accessed through, the Services, (vi) failure to use the Services on a regular basis, or (vii) abuse, deception or fraudulent behavior. Such suspension or termination may include, but not be limited to, suspension or termination of access or rights to receive any content. You may terminate your account for any reason by emailing Paw.com at unsubscribe@paw.com. Paw.com shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension of the Services. Termination, suspension, or cancellation of the Services or your access rights shall not affect any right or relief to which Paw.com may be entitled, at law or in equity, and all rights granted to you will automatically terminate and immediately revert to Paw.com.

 

17. GENERAL

 

These Terms and the relationship between you and Paw.com shall be governed by the laws of the United States and the State of Florida without regard to its conflict of law provisions. Subject to the arbitration provisions above, and other than small claims actions as permitted therein, any action or proceeding arising from, relating to or in connection with these Terms will be brought exclusively in the federal or state courts located in Broward County, Florida, and you irrevocably consent to the personal jurisdiction of such courts and agree that it is a convenient forum and that you will not seek to transfer such action or proceeding to any other forum or jurisdiction, under the doctrine of forum nonconveniens or otherwise. Licensors of the Paw.com Services are third party beneficiaries to these Terms. No failure or delay by Paw.com in exercising any right, power or privilege under these Terms will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege under these Terms. Unless otherwise expressly provided herein, the invalidity or unenforceability of any provision of these Terms will not affect the validity or enforceability of any other provision, all of which will remain in full force and effect. You agree that regardless of any statute or law which establishes a different statute of limitations, to the maximum extent permitted under applicable law, any claim or cause of action (including any arbitration) arising out of, related to or connected with the use of the Services, or these Terms, our Privacy Policy, or other Paw.com Transactions or Relationships must be filed within one (1) year after such claim or cause of action arose or be forever barred. The paragraph or section titles in these Terms are for convenience only and have no legal or contractual effect. These Terms represent the entire understanding of the parties regarding its subject matter, and supersede all prior and contemporaneous agreements and understandings between the parties regarding its subject matter, and may not be amended, altered or waived except in writing by the party to be charged. These Terms are binding upon and shall ensure to the benefit of parties and their respective successors, heirs, executor, administrators, personal representatives and permitted assigns. You shall not assign your rights or obligations hereunder without Paw.com's prior written consent.

 

18. ARBITRATION

 

BINDING ARBITRATION OF ALL DISPUTES

 

We believe that arbitration is a faster, more convenient and less expensive way to resolve any disputes or disagreements that you may have with us. Therefore, pursuant to these Terms, if you have any dispute or disagreement with us regarding or relating to (i) your use of or interaction with the Services, (ii) any purchases or other transactions or relationships with Paw.com, or (iii) any data or information you may provide to Paw.com or that Paw.com may gather in connection with such use, interaction or transaction (collectively, "Paw.com Transactions or Relationships"), you will not have the right to pursue a claim in court, or have a jury decide the claim and you will not have the right to bring or participate in any class action or similar proceeding in court or in arbitration. By using or interacting with the Services, or engaging in any other Paw.com Transactions or Relationships with us, you agree to binding arbitration as provided below. Our rights and obligations under this arbitration provision shall inure to the benefit of each of Paw.com's parent company(ies) and/or owners regardless of whether any of them are named as a co-defendant with us or named individually in a claim that would otherwise be subject to this arbitration provision if brought against us.

 

We will make every reasonable effort to informally resolve any complaints, disputes, or disagreements that you may have with us. If those efforts fail, by using our Services, you agree that any complaint, dispute, or disagreement you may have against Paw.com, and any claim that Paw.com may have against you, arising out of, relating to, or connected in any way with these Terms, our Privacy Policy, or any Paw.com Transactions or Relationships shall be resolved exclusively by final and binding arbitration ("Arbitration") administered by JAMS or its successor ("JAMS") and conducted in accordance with the JAMS Streamlined Arbitration Rules And Procedures in effect at the time the Arbitration is initiated or, if the amount in controversy exceeds $100,000, in accordance with the JAMS Comprehensive Arbitration Rules And Procedures then in effect (respectively, the "Applicable Rules"). The Applicable Rules can be found at www.jamsadr.com. If JAMS is no longer in existence, the Arbitration shall be administered by the American Arbitration Association or its successor (the "AAA") instead, and conducted in accordance with the AAA Commercial Arbitration Rules in effect at that time (which shall be the "Applicable Rules" in such circumstances). If JAMS (or, if applicable, AAA) at the time the arbitration is filed has Minimum Standards of Procedural Fairness for Consumer Arbitrations in effect which would be applicable to the matter in dispute, Paw.com agrees to provide the benefit of such Minimum Standards to you to the extent they are more favorable than the comparable arbitration provisions set forth herein, provided, however, that in no event may such Minimum Standards contravene or restrict the application of subpart (e) or (i) below. Furthermore, nothing herein shall prevent any party from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. You further agree that:

 

  1. the Arbitration shall be conducted before a single arbitrator selected in accordance with the Applicable Rules or by mutual agreement between you and Paw.com (the "Arbitrator");
  2. the Arbitrator, and not any federal, state or local court or agency, shall have the exclusive authority to resolve any dispute arising under or relating to the validity, interpretation, applicability, enforceability or formation of these Terms and/or these arbitration provisions hereof, including but not limited to any claim that all or any part of these Terms is void or voidable;
  3. the Arbitration shall be held either: (i) at a location determined by JAMS (or, if applicable, AAA) pursuant to the Applicable Rules (provided that such location is reasonably convenient for you and does not require travel in excess of 100 miles from your home or place of business); or (ii) at such other location as may be mutually agreed upon by you and Paw.com; or (iii) at your election, if the only claims in the arbitration are asserted by you and are for less than $10,000 in aggregate, by telephone or by written submission.
  4. the Arbitrator (i) shall apply internal laws of the State of New York consistent with the Federal Arbitration Act and applicable statutes of limitations, or, to the extent (if any) that federal law prevails, shall apply the law of the United States, irrespective of any conflict of law principles; (ii)shall entertain any motion to dismiss, motion to strike, motion for judgment on the pleadings, motion for complete or partial summary judgment, motion for summary adjudication, or any other dispositive motion consistent with New York or federal rules of procedure, as applicable; (iii) shall honor claims of privilege recognized at law; and (iv) shall have authority to award any form of legal or equitable relief;
  5. the Arbitration can resolve only your and/or Paw.com's individual claims, and the Arbitrator shall have no authority to entertain or arbitrate any claims on a class or representative basis, or to consolidate or join the claims of other persons or parties who may be similarly situated;
  6. the Arbitrator shall issue a written award supported by a statement of decision setting forth the Arbitrator's complete determination of the dispute and the factual findings and legal conclusions relevant to it (an "Award"). Judgment upon the Award may be entered by any court having jurisdiction thereof or having jurisdiction over the relevant party or its assets;
  7. in the event that you are able to demonstrate that the costs of Arbitration will be prohibitive as compared to the costs of litigation, Paw.com will pay as much of your filing and hearing fees in connection with the Arbitration as the Arbitrator deems necessary to prevent the arbitration from being cost-prohibitive, regardless of the outcome of the Arbitration, unless the Arbitrator determines that your claim(s) were frivolous or asserted in bad faith;
  8. in the event you recover an Award greater than Paw.com's last written settlement offer, the Arbitrator shall also have the right to include in the Award Paw.com's reimbursement of your reasonable and actual out-of-pocket attorneys' fees associated with the Arbitration, but Paw.com shall in all events bear its own attorneys' fees; and
  9. with the exception of subpart (e) above, if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the Applicable Rules, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, subpart (e)is found to be invalid, unenforceable or illegal, then the entirety of this arbitration provision shall be null and void, and neither you nor Paw.com shall be entitled to arbitrate their dispute, and must instead bring any claims in a court of competent jurisdiction.
  10. Paw.com may modify these arbitration provisions, but such modifications shall only become effective thirty (30) days after Paw.com has given notice of such modifications and only on a prospective basis for claims arising from Paw.com Transactions and Relationships occurring after the effective date of such notification.
  11. Notwithstanding the foregoing arbitration provisions, at your option, you may bring any claim you have against Paw.com in your local small claims court within the United States, if your claim is within such court's jurisdictional limit; provided that such court does not have the authority to entertain any claims on a class or representative basis, or to consolidate or join the claims of other persons or parties who may be similarly situated in such proceeding.

      

    19. RISK OF LOSS

     

    Paw.com shall make all commercially reasonable efforts to maintain the availability of the Services, however Paw.com will not be responsible for any damage or losses related to any system errors or interruptions affecting the Services. You accept that the Services could become unavailable unexpectedly as a result of circumstances beyond Paw.com’s control or routine maintenance. Moreover, the Services may be terminated at any time for any reason without advance notice. All decisions by Paw.com regarding the Services are final.

     

    All purchases of physical items from Paw.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

     

    20. RETURNS, REFUNDS AND TITLE

     

    Paw.com does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Paw.com does not take title to the refunded item. For more information about our returns and refunds, please see our Returns Center.

     

    21. PRODUCT DESCRIPTIONS

     

    Paw.com attempts to be as accurate as possible. However, Paw.com does not warrant that product descriptions or other content of any Paw.com Service is accurate, complete, reliable, current, or error-free. If a product offered by Paw.com itself is not as described, your sole remedy is to return the product in unused condition.

     

    22. PRICING

     

    We cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Paw.com is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item.

    We generally do not charge your credit card until after your order has entered the shipping process.

     

    23. SANCTIONS AND EXPORT POLICY

     

    You may not use any service offered or provided by Paw.com, including without limitation the Services, if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using Paw.com’s services. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software, technology, and services when using any service offered or provided by Paw.com.

     

    24. MOBILE TERMS OF SERVICE

     

    The Paw.com mobile message service, including Paw.com’s SMS/text message service (collectively, the "Mobile Service"), is operated by Paw.com. Your use of the Mobile Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Mobile Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Mobile Service following the effective date of any such changes shall constitute your acceptance of such changes.

    By consenting to Paw.com’s Mobile Terms, you agree to receive recurring SMS/text messages from 39017 and on behalf of Paw.com through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent to you using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

    You acknowledge and understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Paw.com. Your participation in the Mobile Service is completely voluntary. However, please note that by withdrawing your consent, some of the functions provided by the Services may no longer be available to you. Keep in mind that if you stop receiving SMS/text messages from us, you may not receive important and helpful information and/or reminders about your use of the Services.

    We do not charge for the Mobile Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
    You may opt-out of the Mobile Service at any time by texting the single keyword command STOP to 39017 or clicking on an unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message from 39017. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Paw.com mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

    We may change any short code or telephone number we use to operate the Mobile Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.

    The wireless carriers supported by the Mobile Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
    To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Mobile Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Mobile Service.

    We are committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act (“CAN-SPAM Act”) and the Telephone Consumer Protection Act (“TCPA”). E-mails, newsletters, and text messages received from us are intended to fully comply with the CAN-SPAM ACT and the TCPA. In the event you receive an e-mail or text message from us which you do not believe is fully compliant with the CAN-SPAM Act or the TCPA, please contact us at the address provided below in Paragraph 25 (CONTACT US).

     

    We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

     

    25. CONTACT US

     

    If you have any comments, feedback, or questions, including the resolution of a complaint regarding the Services, or if you are seeking further information regarding the Services, the Company can be contacted at:

     

     Paw Brands, LLC (D/B/A Paw.com)
    701 N. Andrews Ave.
    Fort Lauderdale, FL 33311
    Email: support@paw.com 
    Telephone: 1 (800) 607-1865

     

    For Mobile Service support or assistance, text HELP in response to any SMS/text message you receive from us, or email support@paw.com.

     

    California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

    OUR BRAND

    Was Treat A Dog acquired by Paw.com?

    In 2019, we rebranded our company from Treat A Dog to Paw.com. At Paw.com, we'll continue to listen to your feedback and create new and innovative products that improve the quality of life for pets and pet parents!

    OUR PRODUCTS

    What size dog bed should I get?

    The size of the dog bed you need will depend on the length of your dog. The best way to determine the right size is to measure your dog from the tip of the nose to the base of the tail; this is the minimum length the bed needs for your dog to stretch out.

    Our beds also have a size guide on their product pages that can give additional information on bed sizing.

    I already have a bed. Do you sell just the covers?

    We sell dog bed replacement covers separately for some of our memory foam dog beds. Please make sure to purchase the same size and style cover as your bed. If you have any questions about the bed size you ordered, please send an email to support@paw.com with your order#.

    What are the benefits of a memory foam dog bed?

    An orthopedic memory foam bed offers a number of benefits to senior dogs or dogs with arthritis or hip dysplasia. These include additional support for the dog’s joints and muscles, along with improved weight distribution when your dog is resting. It’s also great for puppies, providing support from the start to help prevent future ailments from developing.

    Is an orthopedic bed only good for senior dogs?

    An orthopedic memory foam bed is great for dogs of all ages! For big dogs and breeds prone to hip dysplasia or joint problems later in life, it’s recommended to provide them with full support from a young age to prolong joint health.

    Are your beds orthopedic or memory foam?

    Both! Orthopedic means that the bed or mattress is designed to support the bones and joints, and to alleviate pain. Our memory foam pet beds are considered orthopedic as the pressure-relieving memory foam base will help support a dog's bones and joints.

    How thick is the memory foam in the PupRug™ Collection?

    Our PupRug™ Beds, including the PupRug™ Faux Fur Orthopedic Beds, PupRug™ Runners, and PupRug™ Faux Animal Print Beds have a memory foam base that measures approximately 2 inches thick.

    Why does my product say Treat A Dog?

    In 2019, we started rebranding our company from Treat A Dog to Paw.com. Our award-winning PupRug™ and popular PupProtector™ product lines, which were previously under the Treat A Dog brand name at www.treatadog.com are now being sold and will continue to be sold at www.paw.com. At Paw.com, we'll continue to introduce new and innovative products that make you as happy as they make your furry family members!

    Do you use real fur in any of your products?

    No. The fur you see on many of our items is a synthetic, ultra-soft faux fur fabric. 

    What happens if my faux fur bed or blanket gets matted?

    Brush and fluff up the faux fur using a pet care brush with widely spaced metal bristles – this kind of brush is called a slicker brush. Brush and fluff carefully so you don't damage the faux fur's fabric.

    Do the faux fur rugs and blankets shed?

    Shedding may occur and is normal with faux fur products, especially in the beginning, but after a few days, the shedding should stop as the loose fibers have been discarded. Washing the faux fur covers of the bed and the faux fur blankets on cold wash delicate cycle should help the faux fur to stop shedding.

    Do you have a guarantee on your memory foam beds?

    We offer a ten-year guarantee against flattening for all of our memory foam mattresses. If you experience any flattening of the bed foam within that time, please send a photo to support@paw.com with a photo of the flattened foam for quality assurance purposes.

    PAYMENT OPTIONS

    How does 'Pay in 4 Installments with Klarna' work?

    Klarna is a payment method that allows you to spread the cost of your purchase over 4 equal installments. Payment one is taken when you place the order, the next three payments are charged every 2 weeks. Just enter the credit card details of your choice and make automatic payments every 2 weeks. No credit checks, and no interest fees when you pay on time. 

    Payment reminders will be sent from Klarna 2 days before each payment is taken. Payments can't be made early, and scheduled payment dates can't be changed. 

    If you return any items on your order, your Klarna statement will be updated accordingly.

    If you’ve returned your whole order, then your invoice will be adjusted, and you'll receive a refund from Klarna within 10 business days for all payments you have made.

    Your refund will be issued back to your original payment method. If you haven't paid all of your installments, then the rest of your payments will be cancelled.

    If you have returned some of your items, then your invoice will be adjusted to reflect what you have returned. Any returns will reduce the outstanding balance from the last installment which may get rid of an installment or reduce the installment costs.

    What payment methods can I use to pay for my order?

    You can use any of the payment methods listed below to pay for your order:

    Visa, Mastercard, American Express, Discover, PayPal, Amazon Pay, Klarna 

    SHIPPING

    How do you ship?

    We use UPS, USPS or DHL to get our products to your door. Please make sure to input the correct address when completing your order.

    When will my order ship?

    Orders are typically processed within within 48 hours.

    Due to unusually high amount of orders, our current delivery times may be a bit longer than normal. We appreciate your patience and are doing our best to ship all orders as soon as possible. 

    Is shipping free?

    Shipping is free for Silver and Gold Paw V.I.P.P. (Very Important Pet Parent members).

    RETURNS

    Do you accept returns?

    Read our full return policy.