Shipping and Returns


How do you ship?


We use DHL, UPS, USPS, Fedex and XParcel to get our products to your door. Please make sure to input the correct address when completing your order. 

When will my order ship?


Most orders are shipped the same business day. Once you place your order, we promise to process all items that are in stock within 1 to 2 business days. Any order placed over the weekend will ship Monday (or if Monday is a holiday, the next business day). 

Is shipping free?


Shipping is free for Silver and Gold Paw V.I.P.P. members. Click here to become a V.I.P.P. (Very Important Pet Parent).


Return Policy


Unopened and unused items: Full refund within 30 days from receipt.

Products must be unopened, unused and vacuum sealed or plastic wrapped.

$19 return shipping fee will be applied.


      Undamaged, opened items: May be returned within 30 days of receipt for partial refund.

      Item will be refunded minus a 20% restocking fee on the original purchase price.

      $19 return shipping fee will be applied.


          Damaged in shipping or defective: Full refund or exchange within 30 days of receipt. 

          Shipping cost to send replacement item included.


          All refunds issued after item is received, processed, & inspected.







          We’ve made every effort to make returns simply and easy, but we reserve the right to make changes to this policy at any time. Returns apply only to products purchased directly from Images of products may be requested prior to completing a return. We are unable to process any returns after 30 days, but all beds have a no-flat foam guarantee, so if your foam flattens at any time, or if you have any questions about a return, please contact us at