Unopened and unused items: Full refund within 30 days from receipt.
Products must be unopened, unused and vacuum sealed or plastic wrapped.
$19 return shipping fee will be applied.

Undamaged, opened items: May be returned within 30 days of receipt for partial refund.Item will be refunded minus a 20% restocking fee on the original purchase price.
$19 return shipping fee will be applied.

Damaged in shipping or defective: Full refund or exchange within 30 days of receipt.
Shipping cost to send replacement item included.

All refunds issued after item is received, processed, & inspected.

Use the form here to start a return

We’ve made every effort to make returns simple and easy, but we reserve the right to make changes to this policy at any time. Returns apply only to products purchased directly from Paw.com. Images of products may be requested prior to completing a return. We are unable to process any returns after 30 days, but all Paw.com beds have a no-flat foam guarantee, so if your foam flattens at any time, or if you have any questions about a return, please contact us at support@paw.com.